Privacy Policy–

Blossom Gift Basket Introduction At Blossom Gift Basket, we are committed to respecting and protecting the privacy of our customers, gift recipients, website visitors, and business partners. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your personal information. Under Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA), we are required to be transparent about our practices and to give you clear choices about how your personal data is handled. Personal information refers to any information that can identify you directly or indirectly, including but not limited to your name, address, email, payment details, and preferences. This policy applies to all data collected through our website, www.blossomgiftbasket.com, through telephone orders, and in-person transactions. It also applies to any information collected about gift recipients when you place orders on their behalf. We recognize that trust is the foundation of our business, and we handle your data with the utmost care and responsibility. We implement safeguards to prevent misuse, unauthorized access, or loss of your information. By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, we kindly ask that you discontinue use of our Services. For any questions, concerns, or complaints about this policy or our practices, you can contact us directly using the details provided at the end of this policy. We take such inquiries seriously and will address them promptly, in line with our obligations under Canadian privacy law. 1) Information We Collect Updates to This Policy Our Privacy Policy may be updated or amended periodically to reflect changes in our practices, technology, or legal obligations. We review this policy on a regular basis, at least once per year, and make revisions whenever necessary to ensure it remains accurate and compliant. Any updates will be published on our website with a new effective date clearly displayed at the top of the policy. In cases of significant changes—for example, if we begin using personal information in ways that were not previously disclosed—we may notify you directly through email or other appropriate communication channels. Customers are encouraged to review this Privacy Policy from time to time to stay informed about how their data is handled. If you continue to use our Services after an update has been posted, you are deemed to have accepted the revised terms. If you do not agree with the changes, you should discontinue use of our Services and contact us if you wish to exercise your rights regarding your data. We also maintain previous versions of our Privacy Policy for reference, which may be made available upon request. This commitment ensures transparency and accountability, both of which are required by Canadian privacy legislation. 1) Information We Collect We collect personal information in a variety of ways to provide you with the best possible customer experience. The types of data we collect include information you provide directly (such as name, contact details, billing and shipping addresses, and payment details), information we automatically collect when you interact with our website (such as IP address, device type, browser version, browsing activity, and cookies), and information from third parties (such as payment processors and courier companies). When you purchase a gift basket for someone else, you may also provide us with the recipient’s name, address, and phone number. This information is used solely for the purpose of fulfilling and delivering your order and is not used for marketing unless the recipient independently opts in. We also collect information about personalization requests, such as dietary restrictions, allergies, or messages, which are handled with strict confidentiality. In accordance with Canadian privacy law, we only collect information necessary for the purposes identified, and we inform you of those purposes at or before the time of collection. We do not collect, use, or disclose personal information without consent, except where permitted or required by law. Your choice to withhold certain information may affect our ability to provide certain services, but it will never restrict your right to access our general website or to request support. By submitting personal information, you consent to our collection and use of it for the purposes stated in this policy.
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How We Use Your Information We use the personal information you provide for purposes directly connected to delivering the products and services you request from Blossom Gift Basket. This includes processing and confirming orders, arranging shipping and delivery, handling payments, and providing customer service. Beyond these essential functions, we also use information to improve the overall quality of our services. For example, reviewing order history allows us to identify popular products and improve inventory management, while analyzing customer inquiries helps us refine our support processes. We may also use your information to send you service-related communications, such as updates on your order status, changes to your account, or notifications of returns and exchanges. With your consent, we may send promotional content such as newsletters, seasonal offers, or personalized recommendations. You may opt out of marketing communications at any time, and this will not affect our ability to provide core services. Another key use of personal information is fraud prevention and legal compliance. We use transaction and account information to detect suspicious activities, verify customer identities when necessary, and protect against unauthorized use of accounts. In compliance with Canadian law, we may also use information to meet tax obligations or respond to lawful requests from authorities. Finally, we may use anonymized or aggregated data for internal analysis. Such data does not identify individuals but helps us assess customer trends, website performance, and business growth strategies. We never use your information for purposes that are not disclosed to you, unless legally permitted.
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Cookies & Tracking Cookies and similar tracking technologies play an important role in providing a smooth and customized user experience on our website. Cookies are small files stored on your device when you visit our site, and they allow us to recognize your browser and remember your preferences. For example, cookies may store your login details so you don’t have to re-enter them each time you visit, or keep track of items you add to your shopping cart. We also use cookies for analytics purposes. These cookies help us understand how visitors navigate our website, which pages are most frequently visited, and how long users stay on specific sections. This insight allows us to improve website performance and tailor the user journey to meet customer needs. Certain cookies may be used for advertising. With your consent, we may display targeted ads or promotions that align with your interests, based on browsing history or purchase patterns. These ads may appear on our website or on third-party platforms. Importantly, we do not use cookies to track highly sensitive personal information such as financial data. Customers have control over cookie use. You may disable cookies through your browser settings at any time, but this may affect some website functionality, such as saving your shopping cart or remembering login details. We are committed to transparency and provide clear notice about our use of cookies. For visitors from jurisdictions like the EU, we also respect additional requirements under laws such as the GDPR by allowing explicit consent for certain cookie categories.
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Sharing of Personal Information Blossom Gift Basket may share personal information with trusted third parties in limited and specific circumstances. For example, we share delivery details with courier companies to ensure that your orders arrive on time, and we provide payment details to secure third-party payment processors who complete your transactions. These partners are contractually obligated to protect your information and use it only for the services they provide on our behalf. In addition, we may share information with service providers such as IT support, website hosting providers, and marketing agencies that assist us in maintaining and improving our business. Where data is shared, it is limited to what is necessary for the provider to complete their task. We may also share information with affiliates or business partners for legitimate operational purposes, such as handling seasonal promotions or loyalty programs. However, we do not sell or disclose sensitive personal data, such as payment details, without your express consent. Legal disclosure may occur if required by law or regulatory authorities. For example, we may share data in response to a subpoena, investigation, or tax reporting obligation. We may also disclose data to protect the rights, property, or safety of our customers, employees, or company. In rare circumstances, such as a merger, sale, or restructuring of Blossom Gift Basket, your personal information may be transferred to another entity. In all cases, we ensure that privacy obligations continue to apply and that any receiving party provides an equal or higher level of data protection.
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Your Rights As a customer, you have important rights over your personal information under Canadian privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia’s Personal Information Protection Act (PIPA). These rights empower you to maintain control over how your data is collected and used. You have the right to access the personal information we hold about you. This includes details about what data we collect, how we use it, and with whom it is shared. You also have the right to correct any inaccurate or incomplete information to ensure our records remain up to date. You may request the deletion of your personal information, subject to legal or contractual limitations. For example, certain financial or transactional records must be retained for tax or auditing purposes. You also have the right to withdraw consent for specific uses, such as marketing communications, at any time. This will not affect your ability to receive our products and services. In addition, you may request the restriction or objection to processing of your personal information in certain circumstances, such as if you contest the accuracy of the data or object to its use for marketing. Some customers may also have the right to data portability, allowing them to request a copy of their information in a structured, machine-readable format that can be transferred to another provider. If you wish to exercise any of these rights, you may contact us directly. We may ask for proof of identity to ensure that requests are made by the rightful account holder. We will respond to your request within the timelines required by Canadian law, usually within 30 days. If you are dissatisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada or, in British Columbia, to the Office of the Information and Privacy Commissioner (OIPC).
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Children’s Privacy Our Services are not intended for minors. If a child’s data was shared, contact us for deletion.
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Data Security & Retention We use safeguards to protect your data but cannot guarantee perfect security. Data is kept only as long as necessary for business or legal needs.
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Customer Responsibilities Keep your contact details accurate, do not share credentials, and notify us of unauthorized activity.
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Payment & Transaction Security All transactions are processed through secure, PCI- compliant gateways. We do not store full credit card numbers. Use trusted devices when ordering.
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Gift Recipient Information Information about gift recipients (name, address, phone) is collected solely to deliver orders. You are responsible for ensuring recipient consent.
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Personalization & Special Requests If you request customization (messages, engravings, dietary preferences), we use that information only to complete your order.
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Gift Recipient Information Information about gift recipients (name, address, phone) is collected solely to deliver orders. You are responsible for ensuring recipient consent.
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Personalization & Special Requests If you request customization (messages, engravings, dietary preferences), we use that information only to complete your order.
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Marketing Preferences for Customers We may send seasonal offers or newsletters. You can opt out anytime by clicking ‘unsubscribe’ or contacting us.
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Loyalty & Rewards Programs If you join our loyalty program, we collect transaction details to track rewards. This data is not sold to third parties.
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Seasonal & Holiday Campaigns During peak seasons (Christmas, Diwali, Mother’s Day), we may collect delivery preferences. Data is used only for campaign fulfillment.
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Social Media & User Content If you tag Blossom Gift Basket in your photos, reviews, or posts on social media, or if you otherwise share user-generated content with us, you grant us permission to display, repost, or feature that content on our own platforms, always with appropriate credit. This practice allows us to celebrate and showcase the experiences of our valued customers. We will never alter your content in a misleading way or use it to imply endorsement without your consent. We also respect your ownership rights in the material you create. If you decide you no longer wish for us to use your content, you can contact us and request removal, and we will promptly comply. Please note that while we can remove content from our own accounts, we may not be able to control re-shares that already occurred on third-party platforms. We will never use your photos, videos, or reviews in paid advertisements without your express, written consent. Our goal is to highlight authentic customer stories in a respectful and transparent way.
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Third-Party 18 Services To ensure timely delivery of your orders, we work with carefully selected courier and logistics companies. These partners are provided only with the minimum personal information necessary to complete the delivery—typically the recipient’s name, address, and contact number. We require our delivery partners to handle this information securely and to use it only for the purpose of completing the delivery. While we carefully vet our service providers, please be aware that once a parcel is in transit, some elements of delivery are beyond our direct control. We cannot guarantee how external courier companies manage their own operational data systems, although confidentiality obligations are always part of our agreements. If you have special instructions regarding delivery, such as leaving a parcel in a safe place or requiring signature upon delivery, we encourage you to share this information at the time of purchase. By providing these details, you help us and our delivery partners ensure a smoother process while keeping your privacy respected.
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Customer Feedback & Reviews We welcome customer feedback and reviews, as they help us improve our services and allow potential customers to make informed choices. When you submit a review on our website, social media platforms, or third-party review sites, your comments and ratings may be displayed publicly. In some cases, we may also highlight them in marketing materials or newsletters, but always in a way that respects your words and intentions. If you prefer to remain anonymous, you may request that your name or identifying details not be published alongside your review. We will take reasonable steps to accommodate such requests. Reviews are stored securely, and we may use them internally to monitor customer satisfaction and staff performance. By submitting feedback, you acknowledge that it may be used to improve the quality of our services, enhance training programs, and identify new opportunities for customer care. However, we will never modify the substance of your feedback or use it out of context. 20) Contact Us We believe that privacy is a shared responsibility and encourage open communication with our customers. If you have any questions, concerns, or complaints about this Privacy Policy or how we manage your personal information, you may reach out to us using the contact details below. We are committed to responding promptly and professionally. Requests to access, update, or delete your personal data will be addressed within the timelines required under Canadian law (typically 30 days). If additional verification is required, we will contact you for confirmation. Blossom Gift Basket

wledge that it may be used to improve the quality of
our services, enhance training programs, and identify new opportunities for customer
care. However, we will never modify the substance of your feedback or use it out of
context.

20) Contact Us
We believe that privacy is a shared responsibility and encourage open communication
with our customers. If you have any questions, concerns, or complaints about this
Privacy Policy or how we manage your personal information, you may reach out to us
using the contact details below.
We are committed to responding promptly and professionally. Requests to access,
update, or delete your personal data will be addressed within the timelines required
under Canadian law (typically 30 days). If additional verification is required, we will
contact you for confirmation.
Blossom Gift Basket